Delray Beach Earns 2009 Voice of the People Award

The City of Delray Beach is very proud to announce that it has received the 2009 Voice of the People Award for Transformation for our excellent community survey rating within our City Police Services and Overall City Services. The City was selected by the International City/County Management Association (ICMA), which is the leading professional and educational organization for local government professionals worldwide, for this distinguished honor based on results from the City’s 2008 Annual Citizen Survey.  This Survey was completed by an independent, third party, the National Research Center, Inc. (NRC), which is the nation’s leading survey research firm for local government.

Only a select number of communities throughout the United States are awarded the Voice of the People Award for Transformation by ICMA.  To earn this award, the City of Delray Beach, in 2008, rated significantly higher for service delivery for Police and Overall City Services above their most recent (2007) survey.  In addition, the City possessed higher improvement ratings for these service categories when compared to all other comparable United States jurisdictions in 2008.

Since 2007, Delray Beach has conducted citizen surveys to measure service performance, assess community needs and provide information for strategic planning.  The valuable feedback that is received through an independent, third party from Delray Beach citizens provides the City Commission and staff with direction on annual budgets, projects, programs and goals and objectives setting.  In addition, it also provides our residents with a voice in affecting their local government -- even when they cannot attend public events and/or Commission Meetings to be heard on an issue.

For more information, contact the Public Information Office at (561) 243-7190.

About ICMA

The International City/County Management Association advances professional local government worldwide and is the professional and educational organization for chief appointed managers, administrators, and assistants in cities, towns, counties, and regional entities throughout the world.  Since 1914, ICMA has provided technical and management assistance, training, and information resources to its members and the local government community.  The management decisions made by ICMA's 9,000 members affect nearly 185 million individuals in thousands of communities -- from small towns with populations of a few hundred to metropolitan areas serving several million.  Its mission is to create excellence in local governance by developing and advancing professional management of local government.  ICMA.org

About NRC

The National Research Center is one of the leading strategic planning and survey research teams in the United States, focusing on the information needs of the public sector.  N-R-C.com