Who do I call about a water main break or a fire hydrant leak?
Please call (561) 243-7312, Water/Sewer Network.
Who do I call if I have a question about my bill?
Please call Customer Service at (561) 243-7100.
How can I make a payment?
Please see Payment Options.
Can I have my water service shut off while I am gone for the summer?
You may request to have your water service temporarily turned off while you are out of town by calling (561) 243-7100.
Monthly service charges for water, sewer and garbage will still be due.
When do I get my deposit back?
Deposits are returned after 24 consecutive months of good payment history with no returned items and it will be credited to the account. It is also applied to the account when it is closed and the final bill is generated. Any credit balance is refunded to the customer.
How do I set up an account?
Please see New Account.
Who do I call in case of an emergency?
During regular business hours, Monday through Friday 8 AM to 5 PM, call Customer Service at (561) 243-7100; after hours, call the Water Treatment Plant at (561) 243-7318.
Why do I have to pay a monthly fee even though my service has been suspended while I am out of town?
Base charges are required in order to maintain water/sewer operations year round, read the meters, mail the bills and provide on-going services to the citizens of Delray Beach.
Without these base charges, rates would have to be higher to provide funding for year round operations for water and waste water treatment.
City ordinance requires that active accounts be maintained for all residential or commercial properties located within the City limits.
What are the Water and Sewer Rates?
Please see our Residential Water Rates Brochure
Who do I contact for replacement of my waste containers?
Please call 561-202-2463 or email Delraycontainerrequests@swsfl.com.
Who do I contact for replacement of my recycle containers?
Please call the Solid Waste Authority at 561-697-2700.
I am a tenant and I plan to move. How do I close (cancel) my utilities account?
To cancel an account, you must come to our Customer Service Center at 100 N.W. 1st Avenue and bring your Government ID. To expedite the cancellation request, you may bring a completed Utilities Cancellation Form with you.